Cross-Border Consumer and Law Enforcement Networks

Consumer Sentinel

A complaint database designed to provide law enforcement agencies with information on Internet cons, telemarketing scams and other consumer fraud-related complaints. The database is maintained by the FTC. Consumer Sentinel is a public and private partnership between the FTC, the National Association of Attorneys General (NAAG), Canada's Phonebusters, the United States Postal Inspection Service, many local Better Business Bureaus, the Internet Fraud Complaint Center (IFCC), and over 700 federal, state and local law enforcement agencies in the U.S., Canada and Australia.

International Consumer Protection and Enforcement Network (ICPEN)

ICPEN, formerly known as the International Marketing Supervision Network (IMSN) is a government network where domestic enforcement authorities join forces to enhance international consumer protection enforcement. It consists of ICPEN Global, which includes authorities from 34 countries plus four observers (the OECD, the European Commission, Azerbaijan, and China) and ICPEN Europe, which includes all EU Member States and the European Commission as an observer.

ICPEN is mainly used as a platform of collaboration where member country enforcement bodies exchange information on fraud cases affecting consumers from their jurisdiction. Information between its members is shared through monthly teleconferences, national reports reflecting consumer protection enforcement bodies’ practical experiences, and the econsumer.gov website.

e-Consumer.gov

A project run by the ICPEN and focuses on cross-border e-commerce in the B2C marketplace. E-Consumer.gov is an on-line portal designed for consumers to register cross-border e-commerce complaints and offers tips for safe shopping. It utilizes the Consumer Sentinel's network of Internet fraud complaint data and shares it in several languages with consumer protection law enforcers in countries that belong to the ICPEN. E-Consumer.gov website also has another section that is exclusively accessible to government authorities and agencies supported by a secure database and shared with consumer protection law enforcement agencies that have signed a confidentiality agreement.

Memorandum of Understanding among Certain Members of the International Marketing Supervision Network (IMSN) and Affiliated Agencies on Participation in the “econsumer.gov” Project