Consumer Guides and Books


  1. APEC Voluntary Online Consumer Protection Guidelines

    Principles elaborated in October 2002 by the Electronic Commerce Steering Group (ECSG) with the aim to assist in the further development of appropriate and compatible frameworks for consumer protection in e-commerce in the Asia-Pacific region.

  2. Trans Atlantic Consumer Dialogue on Electronic Commerce (TACD). Core Consumer Protection Principles in Electronic Commerce issued on September 1999

    A framework developed by the Electronic Commerce Working Group of the TACD in 1999 and based on the principles of the OECD Consumer Protection Guidelines.

  3. TACD, “Charter of Consumer Rights in the Digital World” (Date issued: March 2008) pdf
  4. The Consumer Privacy Guide

    A web site sponsored by several non-for profit organizations in the US: Call For Action, Inc. (CFA), the Center for Democracy and Technology, Common Cause, Consumer Action, the National Consumers League and the Privacy Rights Clearinghouse. This guide contains general information on how to protect consumer’s privacy on the Internet.


    An informational site that contains shopping tips created by the Consumer Working Group of the Subcommittee on Cyberspace Law of the Section of Business Law of the American Bar Association (ABA).

  6. Guidelines for Merchant-to Consumer Transactions and Commentary

    These guidelines were created by the Electronic Consumer Protection Group, a group of American leading companies on the Internet that recognize the importance of electronic consumer protection.

  7. Shopping on the Internet

    Consists of a list of tips based on the Principles of Consumer Protection for Electronic Commerce: A Canadian Framework, which was developed by the Working Group on Electronic Commerce and Consumers.

  8. Consumer WebWatch Guidelines

    A guide containing five principles to promote credibility and trust among websites.

  9. NetAction Online Buyers’s Guide

    A guide that contains tips to buy online and information on researching products and vendors, privacy and security and protecting consumers from Internet fraud.

  10. Better Business Bureau (BBB), Code of Online Business Practices

    A document designed to guide ethical “business to customer” conduct in electronic commerce created by the BBB.

  11. Shopping on the Internet Get Informed, Tips for Online Consumers

    A document created by the Office of Consumer Affairs of Industry Canada that contains tips based on the Principles of Consumer Protection for Electronic Commerce: A Canadian Framework, which was developed by a working group of business, consumer and government representatives.

  12. Internet Business Guide: Earning Consumer Trust

    A guide for on-line merchants to protecting consumers and earning their trust and based on principles developed by representatives from businesses, consumer associations and governments across Canada. These principles cover in detail what Internet merchants should do to provide their customers with reasonable protection in the areas of information provision, contract formation, privacy, security of transaction & personal information, redress, liability, unsolicited commercial E-mail, and consumer awareness.

  13. ABA Guide to Consumer Law

    A publication of the ABA’s Legal Association Studies designed to provide guidance and address important legal questions on consumer transactions. The publication is available for free.


  1. The Consumer Law Sourcebook (2000)

    This is an old publication of EPIC that provides a set of materials for consumers, policy makers, practitioners and researchers who are interested in the field of electronic commerce. This book includes the text of many of the major consumer laws and directives in the United States and Europe, as well as a list of consumer resources with contact information for consumer agencies and organizations and links to useful publications and reports.

  2. Consumer Handbook (2003)

    This handbook contains information for consumers including tips on health, privacy, shopping on the Internet, travel and insurance, as well as resources to state’s attorney general, and consumer organizations in the United Sates.

  3. The Canadian Consumer Handbook (2005)

    This is the Canadian version that contains general information and tips for Canadian consumers. It includes a section on electronic commerce, consumer privacy, online fraud, identity theft, deceptive business practices and consumer groups. A free copy is available at the Consumer Connection’s Website.