Membership in International Organizations

Organization for Economic Cooperation and Development (OECD)

Mexico is a member of the Committee on Consumer Policy (CPC) through the General Direction on International Affairs of the Office of the Federal Attorney for Consumer Protection (Profeco), of the Working Party on Information Security and Privacy (WPISP) and of the Working Party on Information Economy through the Direction General of Digital Economy of the Ministry of Economy (Secretaría de Economía)

OECD Documents on ICT Policy in Mexico

OECD, The E-Government Project Website “E-Government in Mexico” Executive Summary pdf

OECD, Working Party on the Information Economy “ICT Diffusion to Business: Peer Review Country Report Mexico” (October 23, 2006) pdf

Asia-Pacific Economic Cooperation (APEC)

Mexico is a member of the Electronic Commerce Steering Group (ECSG) through the Direction General of Digital Economy of the Ministry of Economy (Secretaría de Economía). The SE follows up on issues of e-commerce, privacy, data protection and spam policy within that group.

International Telecommunications Union (ITU)

Mexico is a member of the ITU through the Ministry of Communications and Transports (SCT) since July 1908. The SCT is in charge of the implementation of the Tunis Agenda for the Information Society agreed during the second phase of the World Summit of the Information Society (WSIS) on areas such as telecommunications, e-government, Internet governance, security, privacy and spam policy.

Consumer Protection Related Agencies

  1. Office of the Federal Attorney for Consumer Protection

    Procuraduria Federal del Consumidor (PROFECO)

    A Federal Government Agency of the Executive branch devoted to the protection of consumers in Mexican territory. PROFECO is the authority responsible for enforcing and monitoring the Federal Consumer Protection Law and its regulation under which has the power to mediate disputes, investigate consumer complaints, order hearings, levy fines and do price-check inspections of merchants, including the protection of consumers who carry out transactions through the Internet. PROFECO's website is only available in Spanish-language but provides various information sources such as directory of offices throughout the country; details for filing complaints, links to “Revista del Consumidor”; and a section on consumer protection on electronic commerce subdivided in five categories containing information on consumer rights; links to the OECD Consumer Protection Guidelines; tendencies on e-commerce; technical definitions; general recommendations for Internet purchases; Mexican Internet Site tracking; and information for filing an electronic complaint. The website also has a section entitled “Attention to foreigners” where foreign consumer might direct their complaints as a result of a dispute with a Mexican merchant or retailer.

    Formato de Queja Electrónico de PROFECO

    (PROFECO’s Electronic Complaint File)

    PROFECO’s Publications (Organized by most recent date)

    • Atrapados en la Red” Boletin Brújula de Compra (Febrero 25, 2008)
    • El Registro Público de Consumidores” Boletin Brújula de Compra (Diciembre 17, 2007)
    • El lado oscuro de Internet”, Boletín Brújula de Compra No. 28, (Noviembre 13, 2006)
    • Dirección General de Asuntos Internacionales, “Sweepdays 2006”, Boletín Brújula de Compra No. 13, (27 Febrero 2006)
    • Compras seguras en línea”, Boletín Brújula de Compra No. 3, (10 Octubre 2005)
    • PROFECO released in 2004 a document entitled “Safe Electronic Commercepdf that contains information and tips for consumer engaged in Internet transactions, as well as survey on Mexican websites that provide information such as the identity of the vendor, information on the transaction, privacy policies and security of websites.
    • Revista del Consumidor “Fraudes por Internet”, (Abril, 2004) pdf

  2. Ministry of Economics

    Secretaria de Economía (SE)

    A federal government agency in charge of promoting the Mexican economy internally and internationally and is also responsible for promoting many strategic areas of the Mexican economy, including developing consumer policies and co-ordinate the various offices and branches that work in this area. SE has a subdivision on Digital Economy that specifically promotes electronic commerce in Mexico.

  3. Cybercrime Mexico

    Delitos Cibernéticos México (DC-México)

    A multidisciplinary ad-hoc task force originally formed by the Ministry of Public Security and composed of various entities and agencies of the Federal Executive branch like for instance the Ministry of Public Security, the Public Policy Development Office of the President's Office; and the Ministry of Communications and Transports. The Legislative Branch, State Governments, academic institutions, telecommunications companies, chambers, associations as well as NGO's are also part of this multi-task force. The purpose of DC-Mexico is to prevent and combat cybercrime in the Mexican Republic. PROFECO joined the task force in 2003 to tackle and reduce consumer cross-border fraud online.

  4. National Commission for the Protection and Defense of Financial Services Users

    Comisión Nacional para la Protección y Defensa de los Usuarios de Servicios Financieros (CONDUSEF)

    A public decentralized Agency, the purpose of which is to promote, advise, protect and defend the rights and interest of persons or consumers who utilize or hire a financial product or service offered by the Financial Institutions operating within the Mexican territory, with the aim to create and foster as well, an adequate culture among users, regarding said financial operations and services. The website has a section with information in English.

    Guía para Compras Seguras en Internet de la CONDUSEF

    Folleto de Recomendaciones para el Uso de los Servicios Bancarios por Internet

Industry Groups

  1. The National Commission of Electronic Commerce of CANIETI

    Comisión Nacional de Comercio Electrónico de la CANIETI

    It is an ad-hoc group composed of representatives of multi-national technology companies specifically devoted to foster the development of the legal frame of electronic commerce in Mexico. This Commission has participated in international fora like the UNCITRAL, OECD and APEC and has worked on e-commerce related issues such as electronic signatures & certification service providers, copyright, data protection and cybercrime.

    AMITI, CANIETI, FMD, “Visión México 2020. Políticas Públicas para el Uso Adecuado de las Tecnologías de Información y Comunicación para Construir el México Competitivo que Todos Deseamos,” Resumen Ejecutivo, (2006) [72 pages] pdf

  2. Mexican Association of the Commercial and Advertisng Industry on the Internet

    Asociación Mexicana de la Industria Publicitaria y Comercial en Internet (AMIPCI)

    A private organization composed of companies and financial institutions that seek to foster the development of the Internet Industry in Mexico. AMIPCI has developed an Informative Guide for Users of Commercial Transactions on the Internet in conjunction with Mexico's Cybercrime Task Force (DC-Mexico). The Guide contains a list of questions and answers that users should make before making transactions on-line. Available only in Spanish.

    Guia de Compras Seguras
    Sello de Confianza AMIPCI

Non-Government and Consumer Organizations

  1. Internet Society, Chapter Mexico (ISOC-Mexico)

    Sociedad Internet, Capítulo México (ISOC-México)

    ISOC-Mexico is a non-government and non-profit international association for the global cooperation and coordination of the Internet, technologies and its applications. The Mexican Chapter is a national forum gathering a large number of participants involved in the development of the Internet in Mexico, such as ISP’s, government officials, ITC associations, academics, NGO’s and civil society. ISOC-Mexico holds an annual forum to analyze the most current topics of Internet policy making in Mexico.

  2. Al Consumidor

    Al Consumidor is an independent, non-profit organization that emerged in 2007 based in Mexico City. The purpose of this organization is to inform, facilitate, assist and represent the consumer interest mainly in the areas of energy and telecommunications.



  1. [LINK] Constitución Política de los Estados Unidos Mexicanos (Last reform published April 7, 2006. Version of the Mexican House of Representatives, H. Congress of the Union, in Spanish) pdf
  2. [LINK] The Political Constitution of the Mexican United States (English Version. Translation of UNAM’s Instituto de Investigaciones Jurídicas (IIJ), 156 pages. Updated until 2005) pdf

Federal Laws

  1. [LINK] Ley Federal de Protección al Consumidor (Last reform published 19 December 2006. Spanish Version of the Mexican House of Representatives, H. Congress of the Union) pdf
  2. [LINK] Federal Consumer Protection Law (English version from Profeco) pdf
  3. [LINK] Law for the Protection and Defense of the User of Financial Services (Last reform published June 6, 2006)
    Ley de Protección y Defensa al Usuario de Servicios Financieros (Version of the Mexican House of Representatives, H. Congress of the Union, in Spanish) pdf


  1. [LINK] Regulation of the Federal Consumer Protection Law (Last reform published August 3, 2006 and in force from November 3, 2006)
    Reglamento de la Ley Federal de Protección al Consumidor (Version of the Mexican House of Representatives, H. Congress of the Union, in Spanish) pdf
  2. [LINK] Regulation of the Code of Commerce in Matters of Certification Service Providers (In force from July 20, 2004)
    Reglamento del Código de Comercio en Mateia de Prestadores de Servicios de Certificación (Version of the Mexican House of Representatives, H. Congress of the Union, in Spanish) pdf

Selected Academic and Professional Publications

Civil Society Publications